Title Journal Title, Volume, Page Full Text Year of Publicationsort icon
A Managerial Framework for the Adoption of Cloud Computing in the Public Sector of Developing Countries International Journal of Engineering Research And Management (IJERM), Vol.2, No.5, pp.96-102   2015
Assessing Innovation Practices in Project Management: The case of Palestinian Construction Projects International Journal of Innovation and Scientific Research   2015
Change management in telecommunication sector: a managerial framework Review of Contemporary Business Research. Vol. 3, No.1, pp.127-141. 2014
Service organisations resilience through the application of the vanguard method of systems thinking: a case study approach’ , International Journal of Production Research, Vol. 52, No.7, pp. 2026-2041 2014
Enhancing Resource Utilisation In Service Industries: The Application of The Vanguard Method of Systems Thinking European J of Industrial Engineering. 12/2014; 8(6):861-883. DOI: 10.1504/EJIE.2014.066938 2014
Building Antifragility in Service Organisations: Going Beyond Resilience International Journal of Services and Operations Management 11/2014; 19(4):491-513. DOI: 10.1504/IJSOM.2014.065671 2014
The Applicability of Total Productive Maintenance for Healthcare Facilities: an Implementation Methodology International Journal of Business, Humanities and Technology   2012
The Effects of Lean Thinking on Service Workers Value Productivity: a Conceptual Framework International Journal of Quality and Innovation 01/2012; 2(1):1-17   2012
Systems Thinking For Call Centre Service Design: Affective Commitment Implications In Manufacturing Enterprises The Service Industries Journal Volume 31, Issue 4, pages 613-628, 2011   2011
A Methodology For The Implementation of Lean Thinking In Manufacturing Support Services International Journal of Services and Operations Management 2011, Vol. 9, No.4, pp. 389 - 410 2011
A Comparison Of Competing Structural Models In Call Centres: Prospects For Value Creation International Journal of Services and Operations Management 2011 - Vol. 10, No.3 pp. 294 - 315 2011
Value-Adding to Public Services Through the Adoption of Lean Thinking International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 2011
Lean Manufacturing in Public Services: Prospects for Value Creation Exploring Services Sciences, Vol. 53, pp.45-57 2010