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Change management in telecommunication sector: a managerial framework

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Wed, 2014-08-13 16:43 — Ayham A.M. Jaaron
Journal Title, Volume, Page: 
Review of Contemporary Business Research. Vol. 3, No.1, pp.127-141.
Year of Publication: 
2014
Link: 
http://aripd.org/journals/rcbr/Vol_3_No_1_March_2014/8.pdf
Authors: 
Maryam Beshtawi
MSc, Engineering Management Division, Faculty of Higher Studies, An-Najah National University, Nablus, West Bank, Palestine, 97200
Ayham Jaaron
PhD, Dr. AyhamJaaron, Head of Industrial Engineering Department, An-Najah National University, Nablus, West Bank, Palestine, 97200. Phone: 0097092345113
Current Affiliation: 
An-Najah National University
[email protected]
Preferred Abstract (Original): 
Change is inevitable in telecommunication organizations nowadays. Political 
instabilities, technology advancements, changing customer tastes, globalization, and 
cultural changes are among the factors constantly forcing telecommunication 
organizations to change. Leaders in this sector realize the importance of change 
management in the change process. This is demonstrated and published in 
numerous studies. However, there seems to be lack of managerial frameworks that 
help telecommunication companies implement effective change management 
practices. This paper presents a managerial framework for the implementation of 
change management in telecommunication sector. The framework is constructed 
using empirical findings from three case studies of Palestinian telecommunication 
companies. It consists of four main dimensions, namely change planning, change 
management, change reinforcement, and change feedback collection. The value of 
this framework is that it represents an initial attempt to explore factors of successful 
change management in telecommunication sector. The paper concludes with 
research and practice applications of the managerial framework.