Course overview:
This course introduces the field of Quality Management. This course review the key issues related to quality management. The course main objective is to improve the students’ knowledge and skills related to quality management including an introduction to statistical quality control, quality function deployment, process engineering, six sigma, quality infrastructure, and international standards.
Learning objectives:
Course outline:
Week 1 |
Introduction of course syllabus and general overview |
Week 2 |
Quality definition and history |
Week 3- 4 |
Total Quality Management |
Week 5-8 |
Statistical Quality Control |
Week 9 |
Quality Function Deployment |
Week 10- 11 |
Organizing for quality |
Week 12 |
Six Sigma |
Week 13 – 14 |
Projects presentation |
Week 15 |
5S and Value stream Mapping |
Week 16 |
ISO 9000 |
Essential Readings:
Additional Readings:
Grading Policy:
First Exam |
20% |
Second Exam |
20% |
Project (Report and presentation) |
10% |
Homework assignments |
10% |
Final Exam |
40% |