Reality and Challenges of Total Quality Management Practices in the Palestinian production Chemical Industries (Supervisor)

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Type: 
Thesis
Year: 
2013
Students: 
Deema Raba’ya
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Reality and Challenges of Total Quality Management Practices in the Palestinian production Chemical Industries2.15 MB
Abstract: 
This study first aims at assessing the status of Palestinian chemical industries (PCS) , and at measuring the level of the application of total quality management philosophy in Palestinian chemical sectors , especially in the pharmaceuticals , food and detergents sectors from the perspective of top managements . Second, the study seeks also to identify the obstacles and challenges facing the application of total quality management philosophy in the PCS. The population of the study consisted of a selected number of Palestinian chemical plants engaged in production of chemicals. The study sample consisted of 40 industrial company selected purposefully from pharmaceuticals, food, and chemical detergent s sectors. To study the problem of variables, a structurally designed questionnaire was used to collect data from the sample companies. After data collection and analysis, it was found that there was a great interest by industrial plants in applying the variables of TQM philosophy of different degrees and at different levels. The highest application level was the continuous improvement. The next application level was using statistical methods and feedback. The participation of workers and their development represented the lowest level of application. In the light of the study findings, several recommendations were suggested. One recommendation is the importance of applying the philosophy of total quality management by companies that did not adopt this philosophy previously. Another recommendation is the need for continuous work to achieve suppliers’ participation in order to reach a comprehensive application of combined TQM dimensions. A third suggestion is giving more attention and interest to the use of statistical techniques and quality control tools because they help in identifying and analyzing quality problems.