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POMS 2013, Denver, Colorado, USA

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Fri, 2013-06-07 13:38 — Ayham A.M. Jaaron
Research Title: 
Enhancing service organizations resilience through systems thinking
Authors: 
Ayham Jaaron
Authors: 
Chris Backhouse
Country: 
United States of America
Date: 
Fri, 2013-05-03
AttachmentSize
Denver.pdf351.84 KB
Research Abstract: 
This paper explores the relationship of applying systems thinking for service delivery design with enhancing organisational resilience. Two case studies were conducted in two British service organisations. Results show that systems thinking operationalized two-dimensional determinants for improving organisational resilience; organically structured organisation, and highly affectively committed employees.