e-Government is
considered as one of the modern tools, which emerged from the escalated
development in the Information and Telecommunication Technology sector.
e-Government has been adopted in order to make the governmental services
around the world, at both the national and municipal levels, better,
faster, cheaper, more convenient, more transparent, more efficient, more
accountable, and more accessible to their beneficiaries; the citizens
and businesses.
To achieve those e-Government benefits, there are specific requirements
that must be addressed, which form the bases towards the success of
developing and implementing e-Government. Those requirements are
categorized into organizational, human and psychological, technical,
political and legal, financial and economic, and promotion requirements.
Palestine is one of the Middle East countries that tries to implement
and develop e-Government initiative, which was launched in 2005 and was
expected to take several years to be completed. Most of the research
and studies on e-Government field focused on development and
implementation part and ignored the strategic planning and management
part, although this is a basic and an important part of e-Government.
Most of the research on the strategic part of e-Government concentrated
on the national level; few studies were accomplished on the municipal
and local levels. The aim of this thesis is to develop e-Government
strategic framework for the Palestinian municipalities. This aim is
achieved according to the strategic analysis for the Palestinian
e-Government current situation for the national and then municipal
levels. The strategic analysis process is based on the data collected
through the combination of the documents from the published documents on
the official websites or the governmental agencies themselves, and from
interviews with the Palestinian e-Government experts including
employees of the public and private sectors. The strategic analysis
process resulted in identifying the SWOT -the internal factors
(strengths and weaknesses), and the external factors (threats and
opportunities)- that affect the Palestinian e-Government at the national
level then at the municipal level. The SWOT analysis forms the basis in
suggesting the vision, the mission and then concluding strategic goals
for the national and municipal levels.
The findings for this research were achieved through the matching
process between the internal and external factors for e-Government at
the Palestinian municipal level, which is called the SWOT matrix. SWOT
matrix contributed in formulating set of feasible strategic solutions
needed to be implemented in right way to achieve e-Government's
municipality strategic goals.
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