An-Najah Staff

Telecommunications industry is one of the most influential and significant global industries. As well as being fundamentally important to the health of the modern economy, it is going through a period of unprecedented change, facing a range of strategic challenges from globalization and cross-border alliances, to changing technologies and consumer demands. Telecommunications industry is seeing rapid and ongoing change. With emerging technologies, and increased consumer demand, companies are presented with a wide range of opportunities and challenges in order to sustain competitive advantage. Telecom managers are aware of the strategic importance of technology in delivering value and competitive advantage to their companies and the industrial networks in which they operate. These issues are becoming more critical as the cost, complexity and rate of technology change increases, and competition and sources of technology globalize. The management of technology for business benefit requires effective processes and systems to be put in place to ensure that existing and potential technological resources within the organization are aligned with its needs, now and in the future. In addition, the impact of changes in technology and markets need to be assessed, in terms of potential threats and opportunities, including disruptive technologies and markets. Identifying the right technology used by telecommunication companies and selecting the appropriate and up-to date one is critical and should be to taken into account with high priority. This research investigates the application of technology identification and selection to support technology investment strategies. By the research question and the gap identified in the related literature review, an improved technology identification and selection framework has been developed during the research period. The main purpose of this research is to develop a generic technology identification and selection framework for Palestinian telecom companies that can be used to support them through integrating technology management activities.