Title Journal Title, Volume, Pagesort icon Full Text Year of Publication
Lean Manufacturing in Public Services: Prospects for Value Creation Exploring Services Sciences, Vol. 53, pp.45-57 2010
Value-Adding to Public Services Through the Adoption of Lean Thinking International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 2011
Service organisations resilience through the application of the vanguard method of systems thinking: a case study approach’ , International Journal of Production Research, Vol. 52, No.7, pp. 2026-2041 2014
Enhancing Resource Utilisation In Service Industries: The Application of The Vanguard Method of Systems Thinking European J of Industrial Engineering. 12/2014; 8(6):861-883. DOI: 10.1504/EJIE.2014.066938 2014
The Applicability of Total Productive Maintenance for Healthcare Facilities: an Implementation Methodology International Journal of Business, Humanities and Technology   2012
A Managerial Framework for the Adoption of Cloud Computing in the Public Sector of Developing Countries International Journal of Engineering Research And Management (IJERM), Vol.2, No.5, pp.96-102   2015
Assessing Innovation Practices in Project Management: The case of Palestinian Construction Projects International Journal of Innovation and Scientific Research   2015
The Effects of Lean Thinking on Service Workers Value Productivity: a Conceptual Framework International Journal of Quality and Innovation 01/2012; 2(1):1-17   2012
Building Antifragility in Service Organisations: Going Beyond Resilience International Journal of Services and Operations Management 11/2014; 19(4):491-513. DOI: 10.1504/IJSOM.2014.065671 2014
A Comparison Of Competing Structural Models In Call Centres: Prospects For Value Creation International Journal of Services and Operations Management 2011 - Vol. 10, No.3 pp. 294 - 315 2011
A Methodology For The Implementation of Lean Thinking In Manufacturing Support Services International Journal of Services and Operations Management 2011, Vol. 9, No.4, pp. 389 - 410 2011
Change management in telecommunication sector: a managerial framework Review of Contemporary Business Research. Vol. 3, No.1, pp.127-141. 2014
Systems Thinking For Call Centre Service Design: Affective Commitment Implications In Manufacturing Enterprises The Service Industries Journal Volume 31, Issue 4, pages 613-628, 2011   2011